Shipping & Returns

Shipping & Returns

STANDARD ORDERS CHANGE OR CANCELLATION

Except for submit or reserve orders, all orders are regarded as committed orders. Only if the order hasn't been prepared for shipment can we agree to a request to amend or cancel an order. Returns of merchandise are subject to our return policy and the usual processing fee. 

SHIPPING AND HANDLING CHARGES

TO ORDER ONLINE

Visit our website to place orders, check stock and order status, download price lists and discontinued lists, and view detailed product information. Shipping general information will be given at check out. You can contact us for more Shipping & Returns details.

TO ORDER BY PHONE or Email 
Call us at 1.800.387.9968 Email us for specified info at fabrics@alendel.com
LARGE AND CUSTOM ORDERS
CLAIMS AND RETURNS
MINIMUM ORDERS

CLAIMS & RETURNS


No claims or returns will be considered after 30 days from the invoice date. 
Credits will not be issued unless a Return Authorization (RA) has been obtained from 
Customer Service. 

The RA number must appear on all return packing slips and returned packaging to ensure 
prompt procecssing. 

Returns are subject to a 25% restocking charge (minimum $50) and freight both ways. 
Return freight will be credited if the carrier we specify is used if unauthorized carriers are 
used, any excess freight charges will be deducted from your credit.
No claims will be considered from more than the value of the invoice.

UNACCEPTABLE CLAIMS OR RETURNS